The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


Select year:
  • 77% Recommended
  • 7% Neither / don't know
  • 16% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2018 100000
Dec 2017 000000
Nov 2017 000000
Oct 2017 200000
Sep 2017 010000
Aug 2017 000000
Jul 2017 000000
Jun 2017 010000
May 2017 100000
Apr 2017 010100
Mar 2017 000000
Feb 2017 111010
Jan 2017 200010
Dec 2016 37186391
Nov 2016 1991310

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

Dr Sogbodjor and Anne the phlebotomist were extremely professional and made me feel at ease; especially not having visited the practice for over 5 years and having a fear of needles! I am really grateful to have them treat me today.
Posted on: 14/02/2017

I have been registered with the Jenner practice for more than forty years and in all that time I have always received excellent advice and treatment.
Posted on: 31/12/2016

Excellent care with holistic patient-first practice. I have a selection of chronic conditions and each one has been addressed both individually and in conjunction with the other ones; I have always felt safe and understood at the Jenner Practice.
Posted on: 19/12/2016

Have received very positive treatment due to recent stress/depression.
Posted on: 16/12/2016

All the staff, Drs, Nurses, Receptionist, are friendly, helpful and easy to communicate with and nothing is too much trouble.
Posted on: 16/12/2016

Flu vaccination administered swiftly after arrival at walk-in clinic
Posted on: 16/12/2016

Very efficient and can get appointments a lot easier since new system in place
Posted on: 13/12/2016

Think the service from reception staff to nurse and gps is consistent and caring.
Posted on: 13/12/2016

I have lived in London for 35 years and this doctors practice is the best i have been part of. Everyone is very helpful and supportive. Ross
Posted on: 12/12/2016

All staff in the practice have been friendly, helpful and willling to help.
Posted on: 07/12/2016

Efficient and customer friendly service and a good choice of doctors.
Posted on: 07/12/2016

I have been patient at the Jenner since it open and have always bee satisfied by the treatment that I have received.
Posted on: 06/12/2016

Good service, lovely doctors.
Posted on: 05/12/2016

Efficient well run practice, with appointment time options. Professional caring staff, I have been a patient for many years and am very happy with the practice.
Posted on: 30/11/2016

Great practice!!
Posted on: 06/11/2016

Wonderful practice, professional staff and really great experience. Keep up the good work.
Posted on: 04/11/2016

A truly excellent practice. I've been coming to this practice for over 30 years and I'm very happy with the services they provide.
Posted on: 02/11/2016

INDEX - Friends & Family Test